LED Wall Rental & Sales Agreement — Last updated: June 2026
For purposes of these Terms & Conditions:
A reservation is not confirmed until ISANEX sends a written Booking Confirmation and the required deposit has been received. Online booking requests are subject to availability verification and ISANEX's sole discretion to accept or decline.
To complete a reservation, the Client must provide:
ISANEX reserves the right to request a valid government-issued ID and a credit card on file for all rental transactions. New clients are required to pay in full at the time of booking.
| Payment | Amount | Due |
|---|---|---|
| Deposit | 25% of total | At time of booking — non-refundable |
| Remaining Balance | 75% of total | 48 hours before event date |
| New Client / Rush Booking | 100% of total | At time of booking |
Accepted payment methods: ACH bank transfer, credit card (Visa, Mastercard, Amex), company check, and bank check. Credit card payments may incur a processing fee of up to 3%. Personal checks are not accepted. All amounts are in US dollars.
Failure to remit the remaining balance by the due date may result in cancellation of the booking without refund of the deposit. ISANEX reserves the right to charge a $75 late payment fee for balances not received within 24 hours of the due date.
For multi-day events exceeding 3 days, ISANEX may require full payment at the time of booking.
All rentals and sales are subject to applicable New Jersey sales tax (currently 6.625%) unless the Client provides a valid NJ tax-exempt certificate prior to payment processing. Tax-exempt certificates must be emailed to info@isanex.com before the invoice is issued. ISANEX cannot retroactively remove sales tax from a paid invoice.
Clients based outside New Jersey may be subject to use tax in their home state — it is the Client's responsibility to comply with applicable tax laws.
ISANEX guarantees that all equipment delivered to a rental site is fully operational at the time of delivery. Every piece of equipment undergoes thorough inspection and quality testing before and after each rental.
ISANEX's quality standards include:
ISANEX does not dispatch equipment that has not been tested and certified operational within 48 hours of the rental date.
All rentals include delivery to the venue, professional setup, on-site technical support during the event, and full teardown and pickup. Delivery fees may apply based on distance from Clifton, NJ.
The Client agrees to:
The Client is financially responsible for any damage to or loss of ISANEX equipment that occurs during the rental period and is not attributable to normal wear and use.
| Item | Replacement Cost Range |
|---|---|
| P2.6 Outdoor LED Panel (per panel) | $800 – $1,500 |
| P1.9 Indoor LED Panel (per panel) | $1,000 – $2,000 |
| LED Video Processor | $2,500 – $6,000 |
| Signal Cable (per unit) | $50 – $200 |
| Power Cable (per unit) | $75 – $300 |
| Truss Section (per section) | $400 – $1,200 |
A damage assessment is performed during teardown. The Client will be notified of any damage within 48 hours of pickup with an itemized invoice. Damage charges are due within 10 business days of the invoice date. ISANEX reserves the right to charge the Client's credit card on file for damage amounts not paid within 30 days.
Normal wear includes minor surface scratches on panel frames and normal pixel aging consistent with use. It does not include cracked panels, bent frames, liquid damage, missing components, or burn-in caused by static content.
ISANEX equipment may only be used for lawful purposes. The Client is solely responsible for all content displayed on ISANEX equipment and warrants that such content:
ISANEX accepts no responsibility for content displayed by the Client. The Client agrees to indemnify and hold ISANEX harmless from any claims arising from the content displayed during the rental period.
Static content warning: Displaying a completely static image for more than 2 consecutive hours may cause temporary image retention. ISANEX recommends using motion content or screen savers for extended display periods. Permanent burn-in caused by prolonged static display is not covered under our equipment guarantee and may result in damage charges.
Supported content formats: MP4, MOV, AVI, JPG, PNG, via HDMI, SDI, or USB. Content should be provided to ISANEX at least 24 hours before the event for testing and calibration.
An ISANEX technician is on-site for every rental event. In the event of equipment malfunction:
For owned LED wall systems (not rentals), ISANEX provides emergency technical support at our standard service rates. 24/7 emergency support contracts are available separately.
All cancellations are governed by our Cancellation Policy, which is incorporated into these Terms by reference. In summary:
| Notice Given | Refund |
|---|---|
| 14+ days before event | Full refund minus 25% deposit |
| 7–13 days before event | 50% of total rental amount |
| 48 hours – 7 days before event | 25% of total rental amount |
| Less than 48 hours / No-show | No refund |
All cancellation requests must be submitted in writing to bookings@isanex.com. Phone calls do not constitute official cancellation notice. Your cancellation is confirmed when you receive a written acknowledgment from ISANEX.
Our outdoor P2.6 LED panels are IP65-rated for rain and dust. Weather alone is not grounds for a refund. ISANEX makes the final determination on whether weather conditions pose a genuine safety risk to equipment or personnel.
If ISANEX determines conditions are unsafe and cannot operate the equipment, the Client will receive a full rental credit valid for 12 months. Cash refunds for weather cancellations on the event day are not provided.
In cases of force majeure (acts of God, government orders, venue closures, public health emergencies, or other events beyond reasonable control), ISANEX will offer a full credit valid for 24 months. Cash refunds for force majeure are at ISANEX's sole discretion.
All sales of LED wall systems, panels, processors, and accessories are final. ISANEX does not accept returns on purchased equipment except in cases of verified manufacturing defect within the warranty period.
Sales terms:
Purchased LED wall equipment comes with the following limited warranty:
| Component | Warranty Period | Coverage |
|---|---|---|
| LED Panels | 1 year | Manufacturing defects, premature pixel failure |
| Processors & Controllers | 1 year | Manufacturing defects, component failure |
| Cabling & Connectors | 90 days | Manufacturing defects |
| Structural/Truss | 1 year | Weld defects, material failure under normal use |
The warranty does not cover damage caused by: improper installation (if not performed by ISANEX), physical impact, liquid damage, power surges, unauthorized modification, burn-in from static content, or normal wear and aging of LED pixels.
Warranty claims must be submitted in writing to info@isanex.com with photo or video evidence of the defect. ISANEX will respond within 5 business days with repair, replacement, or credit options at our discretion.
For permanent LED wall installations, ISANEX provides turnkey installation services including site survey, engineering, installation, and commissioning. Installation terms:
All ISANEX branding, logos, website content, and marketing materials are the intellectual property of ISANEX LLC and may not be reproduced without written permission.
Client-supplied content, artwork, and materials remain the property of the Client. By providing content to ISANEX, the Client grants ISANEX a limited license to reproduce and display that content solely for the purpose of fulfilling the service agreement.
ISANEX may photograph or video the installation/event setup for portfolio and marketing purposes unless the Client provides written objection at the time of booking. Client name and event details will not be disclosed in marketing materials without explicit written consent.
The Client agrees to indemnify, defend, and hold harmless ISANEX, its officers, employees, and contractors from and against any claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from:
ISANEX's total liability to the Client for any claim arising out of or related to these Terms or any ISANEX service, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
In no event shall ISANEX be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost revenue, lost profits, business interruption, event cancellation costs, reputational harm, or cost of substitute services.
This limitation applies even if ISANEX has been advised of the possibility of such damages.
ISANEX carries general liability insurance covering our equipment and operations. However, ISANEX's insurance does not cover the Client's event, attendees, or third-party property.
ISANEX strongly recommends that Clients obtain:
For large outdoor events or high-value rentals, ISANEX may require proof of Client liability insurance naming ISANEX as an additional insured prior to confirming the booking.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.
Any dispute arising from these Terms or any ISANEX service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, disputes shall be submitted to binding arbitration in Passaic County, New Jersey, under the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney's fees.
Notwithstanding the above, ISANEX may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or equipment.
ISANEX reserves the right to update these Terms & Conditions at any time. Changes will be posted at isanex.com/terms-and-conditions with an updated effective date. Your continued use of ISANEX services after changes constitutes acceptance of the revised Terms. For bookings already confirmed prior to a Terms update, the Terms in effect at the time of booking apply.
For questions about these Terms & Conditions, cancellations, or service agreements:
