Privacy Policy

1. Information We Collect

Information You Provide Directly

When you create an account, submit a booking request, complete a contact form, or communicate with us, we may collect:

• Full name, email address, phone number, and company name
• Event details including event name, date, venue address, and attendance size
• Billing and payment information (processed securely through our payment processor — we do not store full card numbers)
• Communications and correspondence you send to us
• Account credentials (username and encrypted password)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address, browser type and version, operating system
• Pages visited, time spent on pages, referring URLs
• Device identifiers and general geographic location (city/state level)
• Cookie data and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process and manage bookings — confirm rental reservations, coordinate delivery and installation logistics, and communicate event details
• Provide customer service — respond to inquiries, resolve issues, and communicate updates about your booking or account
• Send transactional communications — booking confirmations, payment receipts, reminders, and service updates
• Send marketing communications — promotional emails, newsletters, and service announcements (you may opt out at any time)
• Improve our services — analyze usage patterns, troubleshoot technical issues, and enhance our website and booking system
• Comply with legal obligations — meet applicable tax, legal, and regulatory requirements
• Protect our business — detect and prevent fraud, unauthorized access, and other harmful activity

We process your information based on the following legal grounds: performance of a contract (booking services), legitimate business interests, your consent (marketing), and compliance with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating our business, including payment processors, email delivery services, website hosting providers (GoDaddy), and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Business transfers — if ISANEX is acquired, merged, or undergoes a change of ownership, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
• Legal requirements — when required by law, court order, or governmental authority, or when necessary to protect the rights, safety, or property of ISANEX, our customers, or the public.
• With your consent — in any other circumstance where you have explicitly authorized the disclosure.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function, including session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences and login status to personalize your experience.
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics). This data is aggregated and anonymized.
• Marketing cookies — used to deliver relevant advertisements and track campaign effectiveness. Only used with your consent.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Account information — retained for the life of your account and for 3 years after account closure
• Booking records — retained for 7 years to comply with tax and accounting regulations
• Communications — retained for 2 years
• Marketing preferences — retained until you opt out or request deletion
• Website analytics — aggregated data retained for up to 26 months

When retention periods expire, we securely delete or anonymize your personal information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information (subject to legal retention requirements)
• Portability — request your data in a structured, machine-readable format
• Opt-out of marketing — unsubscribe from marketing communications at any time using the link in any email or by contacting us directly
• Restrict processing — request that we limit how we use your information in certain circumstances

To exercise any of these rights, contact us at privacy@isanex.com or (973) 742-4339. We will respond within 30 days. We may need to verify your identity before processing your request.

California residents — under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

7. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted to and from our website
• Encrypted storage of passwords and sensitive account data
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and updates
• Payment data processed by PCI-DSS compliant payment processors — we never store full card numbers

Despite our efforts, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately at privacy@isanex.com.

9. Third-Party Links

Our website may contain links to third-party websites including social media platforms, mapping services, and partner sites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: